Any complaint is taken very seriously and we endeavour to respond to complaints within 2 working days. When things have gone wrong we will do our best to resolve matters quickly and fairly. We will explain what went wrong and why and take action to remedy the situation, when possible. We will also use information received from customer comments and complaints to improve our services.

You can complain – in writing to:

F.A.O Ruth Guest
Customer Complaints
1 Windermere Terrace
North Shields
Tyne and Wear
NE29 0PG

By phone to 0191 563 4976

By email to