Welcome to the Guest Wines website Terms and Conditions for use. These terms and conditions apply to the website at guestwines.com. By accessing this website and/or placing an order, you agree to be bound by the Terms and Conditions.

Using this website indicates that you accept these Terms regardless of whether or not you choose to register with us or order from us. If you do not accept the terms, do not use this website.

The guestwines.com website is operated by: Guest Wines and Co. Ltd, a company registered in England and Wales, whose registered office is at:
Fergy Space
Northumberland Business Park West
NE23 7RH
United Kingdom

Our company registration number is 11761914
Our VAT registration number is  313 316 249
Our AWRS registration number is XFAW00000112247

Our contact details are as follows:
General email:  hello@guestwines.com
Telephone number:  0191 563 4976


1.1    You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2    We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.


2.1  Alcohol Policy.  Alcoholic drinks can be purchased from this website for delivery within the United Kingdom. In accordance with Licensing Act 2003 it is an offence for any person in the United Kingdom under the age of 18 to buy or attempt to buy intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any persons under the age of 18. By agreeing to our terms and conditions you confirm that you are of at least the minimum legal age required to purchase and consume alcohol.

2.2    Product Availability and Substitution. To maintain our high standards and freshness of products, some products may be unavailable at certain times. Should a product be unavailable Guest Wine reserves the right to substitute it with an item of equal or greater value than the original or issue and refund for the product.

2.3 Content and Photography. The information provided for each product or collection of products is accurate at the time we published the information. Where the product is a collection of items, such as a hamper, a full list is supplied. We sometimes use props in our photography in these cases the product list clearly defines what is being advertised for purchase.

2.4    You are deemed to place an order with us by ordering via email, telephone or our online checkout process. When ordering via email or phone we will send you an invoice to check and pay. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

2.5    Our acceptance of an order takes place when we despatch the order. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately,  unless we have notified you that we do not accept your order or you have cancelled your order.

2.6    We may refuse to accept an order:

(a)    where goods are not available;

(b)    where we cannot obtain authorisation for your payment;

(c)    if there has been a pricing or product description error; or

(d)    if you do not meet any eligibility criteria set out in our terms and conditions.

2.7    Deliveries within our local delivery area ’20 miles of Newcastle upon Tyne’ are free for orders over £45. Orders for less than £45 will be charged at £5 per order. Outside of this area charges apply, see 3.2. We will confirm a delivery date with you on confirmation of your order. We cannot provide timed delivery windows, however, we can state morning (9-12) or afternoon (12-6).


3.1    All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

3.2    Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in elsewhere in this Website.

Deliveries are available within the United Kingdom only, unless by explicit prior agreement. Delivery is FREE for orders of £40 (inc VAT) or more within our local delivery area (within 20 miles of Newcastle upon Tyne – Newcastle, Northumberland, Durham, Sunderland). Orders under £40, are subject to a £5 local delivery fee. A local delivery surcharge of £25 will be added for weekend deliveries, unless agreed at least 3 working days in advance. Guest Wines deliver locally Wednesday – Friday, unless otherwise agreed. All rates are for our minimum order of 1 bottle. You can order any amount above this minimum.

For orders outside our local delivery area, but within mainland GB (unless detailed below), next day delivery costs via courier are £8.95 for purchases under £80 (inc VAT), with FREE delivery on purchases over £80. Mainland GB deliveries (organised on a pre-determined delivery schedule) are usually completed within 3 working days of receipt of order. To guarantee courier delivery before a weekend, please order by Wednesday. Deliveries to the following other UK locations are charged at the following rates: Scottish Highlands (AB30, AB33-38, AB41-45, AB51-56, DD8-9, FK17-21, IV1-28, IV30-32, IV36, IV40, IV52-54, IV63, KW1-3, KW5-14, PA21-40, PA80, PH15-26, PH30-41 & PH49-50) £15; Scottish Islands (HS1-9, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60, PA78, PH42-44, ZE) £15; Isle of Man (IM) £15; Northern Ireland (BT1-18) £15 and Channel Islands not currently shipped to.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise in the delivery notes about where you would like the goods left if you are out when we deliver.  Should an address be inaccurate or incomplete, and we are not able to deliver your goods, then they will be returned to our Head Office and you will be informed. We reserve the right to charge an additional delivery charge, should the goods need redelivery. Although we will make every reasonable effort to deliver your goods, to the address specified, on the requested date, there may be occasions when delivery is not possible due to events out with our control. In these instances we will contact you, using the information you provided when you ordered. We do not accept any liability for any loss or damage to the goods arising from these instances.

All orders containing perishable goods must be chilled on the day of delivery. We do not accept any liability for any loss or damage to the goods if they are left in a safe place of your choosing or if your package is not appropriately chilled on day of receipt.

Delivery for food items only: Delivery for hamper orders within our local delivery area incurs a flat £2.50 delivery charge. We do not currently deliver these items nationally.

Our UK wide courier service is provided by DHL. Guest Wines and the customer can track an order via DHL system updates and see when it is despatched, at the local hub and delivered successfully or has failed. As soon as an order has confirmed delivery, it is processed as complete in our system and an automated confirmation email is sent to the customer. This may not occur until the day after the delivery depending on where the delivery is being shipped to.

3.3    Our prices are reviewed periodically and we reserve the right to change prices with no notice.

Although we endeavour to ensure that all pricing information on our Sites is accurate occasionally an error may occur and products may be incorrectly priced. In the event that a product you have ordered is listed at an incorrect price we will contact you by telephone or email before despatching your products asking you to confirm if you still wish to proceed with your order at the correct price or cancel your order. If you do not confirm that you wish to proceed with the order within seven days of the date of our email, we will consider this is a withdrawal of your order.

Where a particular wine is part of a pre-mix case with a general discount applied, the discounted price for the case is relative to the non-discounted prices for the constituent wines.

We reserve the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes or import tariffs (including but not limited to the imposition of any new or replacement duty or tariff by the WTO or any other competent authority domestic or international) or other market conditions. We also reserve the right to terminate any special offer at any time, without notice.


4.1    If you wish to cancel your order:

(a)    you can notify us by email to orders@guestwines.com before we have dispatched the goods to you; or

(b)    where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.

4.2    You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.

4.3    Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.

4.4    The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances:

  • in the event that the product has been used
  • food and wine gifts due to the nature of the perishable goods contained within them

The provisions of this clause 4.4 do not affect your statutory rights.


5.1    You are permitted to print and download extracts from this Website for your own use on the following basis:

(a)    no documents or related graphics on this Website are modified in any way;

(b)    no graphics on this Website are used separately from accompanying text; and

(c)    any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2    Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3    Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4    Any rights not expressly granted in these terms are reserved.


6.1    While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2    Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.


7.1    Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2    You are prohibited from posting or transmitting to or from this Website any material:

(a)    that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

(b)    for which you have not obtained all necessary licences and/or approvals;

(c)    which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

(d)    which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3    You may not misuse the Website (including, without limitation, by hacking).

7.4    We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.


8.1    Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2    If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

(a)    you do not remove, distort or otherwise alter the size or appearance of the Guest Wines and Co. Ltd logo;

(b)    you do not create a frame or any other browser or border environment around this Website;

(c)    you do not in any way imply that we are endorsing any products or services other than our own;

(d)    you do not misrepresent your relationship with  us nor present any other false information about us;

(e)    you do not otherwise use any Guest Wines and Co. Ltd trade marks displayed on this Website without our express written permission;

(f)    you do not link from a website that is not owned by you; and

(g)    your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3    You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.


9.1    To register with guestwines.com you must be over eighteen years of age.

9.2    Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

9.3    Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

9.4    We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


10.1   If We have your contact details, We may from time to time send you important notices by email.  Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

10.2   We will never send you marketing emails of any kind without your express consent.  If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  If you opt out of receiving emails from Us at any time, it may take up to 3 business days for your new preferences to take effect.

10.3   For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at hello@guestwines.com.


11.1  Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.

11.2   We may use your personal information to:

  • Reply to any communications you send to Us;
  • Send you important notices, as detailed in Clause 10.

11.3   We will not pass on your personal information to any third parties.


12.1    While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

12.2    The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


13.1    We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

13.2    Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

13.3    If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

13.4    You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


14.1    These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

14.2    We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


15.1    You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

15.2    If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

15.3    Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.